TROUBLESHOOTING

How to change my Runister password?

There are two ways to change your password. These steps also apply in the case that you forgot your password.

Directly in your app (in a case you have access):

1. Navigate to your Runister app and tap the HAMBURGER MENU on the left corner.

2. In the menu, please tap SETTINGS. At the bottom, please tap CHANGE PASSWORD.

3. Follow further instructions in the app.

 

In the LOGIN screen (if you forgot your password):

1. Tap on FORGOT YOUR PASSWORD

2. You will be redirected to our web space for recovering your password

 

In a case that you do not have access to your phone and app itself (stolen mobile phone), you can change your password for security reasons on our website. Link can be found in the footer of the site.

In a case you need our assistance please contact us directly.

Forgot my password page

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