GENERAL QUERIES

Why didn’t I receive my money yet?

The transfer time of the withdrawals may vary depending on the location. According to our experience, it might take up to 10 working days to receive the money in the desired PayPal account. If after that period, the operation has not been completed, might mean that there’s some issue with your PayPal account, so we kindly ask you to get in touch with us to try to solve it as soon as possible.

 

Please remember that the Runister app is an app for running outdoors. All the money transactions are carefully reviewed by our team to ensure the good use of the application. If you are not running outdoors with the Runister app, you might not be receiving your rewards.

 

IMPORTANT NOTICE: Currently all withdrawals are unavailable due to technical issues. We are working hard to resolve this problem as quickly as possible.  We deeply apologize for inconveniences and would like to ask for patience and support in addressing this issue.

How can I get in touch with the Runister app team?

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